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Testimonials

Testimonials

Let Our Customers Speak For Us!

Building my new home certainly had its challenges, but working with NYC Fireplaces was easy, fun and overall a great experience. The folks were professional, always followed up, and gave great service. Very happy with Sal and his team, I would recommend highly.

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Vincent Zerilli

The team at NYC Fireplaces is a pleasure to deal with. You are provided with excellent customer service and a staff that is very knowledgeable about their products. We purchased two units and have been very satisfied. Getting a service appointment is never an issue and the service technicians are reliable and professional. I highly recommend using NYC Fireplaces. Michelle Farkas, Garden City, NY

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Michelle Farkas

Great expert and professional service in the production and install of fireplace doors and screen. Was spot on with time estimate. Everyone who came to provide a consultation was friendly and professional. Luca is extremely responsive and friendly. Within a day of the request, I had a team at the house measuring and showing us various options. Thanks again!

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Ross Peyser

Me and my husband always wanted a fireplace in our new home so we went to NYC fireplace. They did an amazing job guiding us and designing the perfect fireplace for our home. Even though we live on Long Island in Nassau county they came and did all the work within 2 days and they were extremely professional. We have recommended them multiple times to many family and friends and they will not disappoint. If you are looking for great quality and professionalism call Sal. Thank you for making our house more of a home of our own.

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Julia Carciu

I was very pleased with NYC Fireplaces. The quality of their work was excellent and the service from everyone on the team (Luca, Vinny, Raffa) was great. We love our G31 log set and Carolina doors. I would recommend NYC Fireplaces.

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Frank Barnao

We had been looking around for this model for sometime and was pressed for time for an upcoming outdoor event. The wonderful people at NYC Fireplaces could not have been nicer and more accommodating. It was even better that we were able to support Local. Keep up the great work guys:) Thank you, Michael and Victoria

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Michael Stewart

A+ From start to finish! When I decided to take the major step to create an outdoor kitchen area for my backyard I really wasn't sure where to begin. Was a dream that I had, but needed reliable experts to show me the way. From my first visit to their showroom until the day my project was complete the folks at NY Fireplaces were absolute professionals! They checked every box - good listeners, made great suggestions, incredibly knowledgeable, responsive, solutions oriented, creative and GOT THE JOB DONE. Vinny Capri and the team I worked with made sure I was in loop along the way and kept me apprised of the steps required, ongoing progress and what I needed to do on my end to keep things moving. These projects take time and patience because of all of the moving parts - I could not be happier with the service or the final result. HIGHEST recommendation for NYC Fireplaces for all of your BBQ and custom outdoor kitchen needs!

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Adam London

We just wanted to thank you (Luca & Sal) and everyone that we worked with at NYC Fireplaces & Outdoor Kitchen. It was a pleasure doing business with you guys. We are so pleased with the final results of our fireplace and can’t wait to start using it and enjoying it for years to come. Such an easy process from start to finish. Thank you again.

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Michael Hohmann

Excellent customer service, the two young men arrived early and assembled the oven and put it in place. They were very respectful and did and excellent job assembling the cart. Nice to do business with a smaller family run business that values their customers and goes the extra mile to make sure everything goes smoothly… Highly recommended!

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Glenn M

After weeks of shopping for a fireplace and people not calling me back or telling me everything was out of stock for months or on back order, I came across this company. Luca was very professional, he got me a fireplace within two days when everyone else was tell me MONTHS. I had a seamless, stress free experience with this company and I would recommend them to everyone. I was concerned about no parking space in that area when I made my appointment and the company held a parking space for me for when I arrived. I had an amazing experience with this company and if I could give more than 5 stars, I would!

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Phil Desantis

After looking at other outdoor kitchen specialty companies I was fortunate enough to find Sal and team online. With an incredible 5 Star Google review I was hopeful. I was blown away when I called an the owner actually picked up the phone after hours and spent time with me and invited me to visit the showroom. “Amazing Service” is still not a strong enough saying to describe this incredible family run business. Sal truly understands the importance of providing you with an experience that makes you glad you took the time to call them. The knowledge of the staff from the person who answers the phone to delivery and installation was outstanding. They guided me to a purchase of a grill that has the flexibility to build upon when we decide to build our outdoor kitchen. Sal and team pointed out differences with Grills in there beautiful showroom never pushing one grill over another rather guiding me to the right decision. They delivered and installed the grill in record time. I can’t recommend them enough.

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Tomas Gonzalez

NYC Fireplaces and Outdoor Kitchens did an exceptional job upgrading the insert in our fireplace and modernizing the look of it by adding bifold glass doors, encased in a beautiful decorative frame. We were very pleased with the customer service that we received from Sal from start to finish. Sal was very helpful in explaining the process and answered all of our questions. The installers who came to our home were very professional and courteous. They took care to keep the work area clean and were very thorough in explaining how to use our new remote start, and what to do if the pilot light went out. After the job was completed, Sal reached out to us to see if we were satisfied with the work and if we had any further questions. We highly recommend going to NYC Fireplaces and Outdoor Kitchens, you will not be disappointed.

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Jeannine Turnbull