After weeks of shopping for a fireplace and people not calling me back or telling me everything was out of stock for months or on back order, I came across this company. Luca was very professional, he got me a fireplace within two days when everyone else was tell me MONTHS. I had a seamless, stress free experience with this company and I would recommend them to everyone. I was concerned about no parking space in that area when I made my appointment and the company held a parking space for me for when I arrived. I had an amazing experience with this company and if I could give more than 5 stars, I would!

Great expert and professional service in the production and install of fireplace doors and screen. Was spot on with time estimate. Everyone who came to provide a consultation was friendly and professional. Luca is extremely responsive and friendly. Within a day of the request, I had a team at the house measuring and showing us various options. Thanks again!

The team at NYC Fireplaces is a pleasure to deal with. You are provided with excellent customer service and a staff that is very knowledgeable about their products. We purchased two units and have been very satisfied. Getting a service appointment is never an issue and the service technicians are reliable and professional. I highly recommend using NYC Fireplaces. Michelle Farkas, Garden City, NY

NYC Fireplaces and Outdoor Kitchens did an exceptional job upgrading the insert in our fireplace and modernizing the look of it by adding bifold glass doors, encased in a beautiful decorative frame. We were very pleased with the customer service that we received from Sal from start to finish. Sal was very helpful in explaining the process and answered all of our questions. The installers who came to our home were very professional and courteous. They took care to keep the work area clean and were very thorough in explaining how to use our new remote start, and what to do if the pilot light went out. After the job was completed, Sal reached out to us to see if we were satisfied with the work and if we had any further questions. We highly recommend going to NYC Fireplaces and Outdoor Kitchens, you will not be disappointed.

After looking at other outdoor kitchen specialty companies I was fortunate enough to find Sal and team online. With an incredible 5 Star Google review I was hopeful. I was blown away when I called an the owner actually picked up the phone after hours and spent time with me and invited me to visit the showroom. “Amazing Service” is still not a strong enough saying to describe this incredible family run business. Sal truly understands the importance of providing you with an experience that makes you glad you took the time to call them. The knowledge of the staff from the person who answers the phone to delivery and installation was outstanding. They guided me to a purchase of a grill that has the flexibility to build upon when we decide to build our outdoor kitchen. Sal and team pointed out differences with Grills in there beautiful showroom never pushing one grill over another rather guiding me to the right decision. They delivered and installed the grill in record time. I can’t recommend them enough.

I was very pleased with NYC Fireplaces. The quality of their work was excellent and the service from everyone on the team (Luca, Vinny, Raffa) was great. We love our G31 log set and Carolina doors. I would recommend NYC Fireplaces.